- 公司名称:EBSCOInformationServices
- 职位类别:计算机服务(系统、数据服务、维修)
- 招聘人数:1人
- 学历要求:不限
- 工作经验:应届毕业生
- 年龄要求:22岁以上
- 性别要求:不限
- 工作地区:北京-北京
- 截止时间:2025-3-21
- 联 系 人:无
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职位描述:
职位描述: I.BasicFunction:TheTrainingSpecialist’sprimaryfunctionistoindependentlyexecutetheregionaltrainingplan,developinganddeliveringcustomertrainingregardingEBSCOproducts,services,andenhancements.Thisincludesthecreationandmaintenanceoftrainingoutlinesandpresentations,aswellasdeliveryofbothonsiteandonlinetrainingforcustomers.TheTrainingSpecialistmustbeabletotravelupto60%ofthetime,mustbeanexpertinEBSCOproductsandservices,andmustremainabreastofproductchangesinordertoshareupdateswithcustomers. II.EssentialFunctions:?WorkwithSeniorSalesManagersandCustomerSuccessManagertodeveloparegionaltrainingplan.?Arrangeanddeliverproducttrainingforcustomerswithinanassignedgeographicterritory.?Researchandcustomizetrainingpresentations&materialsasnecessaryforvariouscustomersites.?ArrangepersonaltravelscheduleswithinEBSCOtravel&expenseguidelines.?ConductonlinecustomertrainingsregardingEBSCOproductsandservices.?Respondtoallincomingtrainingrequestsfrominsideandfieldsalesrepresentatives,fromCustomerSuccessandCustomerSatisfactionemployees,aswellasfromdirectcustomerrequests.?Trackandreportonalltrainingactivities,providingmonthlymetricsregardingfrequencyandqualityoftraining.?Maintaindetailedproductknowledge,includingunderstandingoffutureenhancements.?Assistinthecreationandtranslationofcustomersuccessdocumentsdesignedtoimprovetheexperienceandsuccessofthecustomer,includingHelpSheets,tutorials,presentations,lessonplans,andtrain-the-traineroutlines.?Advocateonbehalfofcustomers,providingsuggestionsandfeedbackregardingproductenhancementsandimprovementsinordertoimproveproductquality. III.RequiredQualifications:?2+yearsoftrainingdeliveryexperience?Excellentwritingandverbalcommunicationskills?ProficientinspokenandwrittenEnglish?Excellentorganizationalskills?Refinedoralpresentationskills?Customersupportorinteractionexperienceinabusinessenvironment?Understandingofinstructionevaluationmethods?Technologyacumen–abletoquicklylearn&applytechnologyskillsformanipulatingonlinetraining IV.PhysicalRequirements:?Abilitytooperateapersonalcomputerupto8hoursaday.?Abilitytopresenttoanaudience.?Abilitytostandandpresentupto5hoursperday.?Abilitytotravelinternationally,bothdrivingandflying,tocustomersitesacrosscountry/region,aswellastoEBSCOheadquartersintheUnitedStates
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